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The player from Canada had lodged a complaint about not receiving her winnings of 28,000 from an online casino. Despite having provided all the necessary information and documents, her withdrawal requests had not been processed. However, the casino initially failed to respond, which led jest to the complaint being marked as 'unresolved'. Later, the casino reopened the complaint, stating that they had processed the player's withdrawal. Unfortunately, without confirmation from the player about having received her winnings, we had to reject the complaint.

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Despite our team's efforts jest to communicate with the casino and resolve the issue, the casino had failed jest to cooperate. The complaint had been closed as 'unresolved' because the casino failed jest to reply and cooperate in resolving the complaint. There had been w istocie progress even two weeks after the casino państwa notified about the player's complaint. The player from Australia had her winnings cancelled by HellSpin Casino after she submitted a withdrawal request, due owo allegedly betting a larger amount than państwa permitted. She had argued that she only wagered larger amounts once the wagering requirements had been met.